#Victoria secret customer service plus#
#Victoria secret customer service free#

I am asking for the Free Return Label to be emailed to me and for this business to confirm they did NOT double charge me per the 'Order Change Confirmation' email.Ĥ/30/23 went to VS store on 159th Street &, Torrence Ave, Calumet City, IL 60409 to get a refund for leggings with receipt. I eventually asked for a manager to step in, and the customer service rep disregarded my request. They kept asking for additional minutes to review the issue but never did anything to solve it.

Instead they asked me questions that I was already asked and answered. I contacted the Chat again for the third and last time, and I explained my situation and provided all requested information, yet when connected with a live person they did not work on my issue at all. I contacted Customer Service Chat again, and I was disconnected. Instead of sending me a Free Return Label, I was sent an Order Change Confirmation email (see attachment). I contacted this business via Customer Service Chat on, and spoke with a customer service rep who promised to send a Free Return Label via email, so I could return some items recently purchased. I would like them to send me the missing item and if that it not possible, issue a refund. I’m also angry that their message implies that I’m being dishonest because they don’t believe the item is missing.

#Victoria secret customer service plus#

This item cost $20.38 plus tax however I also sent an additional $34.94 +tax on bottoms that now do not have a coordinating top. If you have any further queries, we recommend reaching out to the carrier.” I do not know how they came to this conclusion because the item was definitely not included in the package that I received. The package was checked at various times throughout the shipping journey and continued to be the expected weight with the carrier until delivery of your items.īased on this confirmation, we are unable to process a refund or reshipment of your items. Upon further investigation, we have confirmed your order was the expected weight of the items you ordered and the packaging at the time it left our facility. I contacted them to see if it could be sent and they replied “ ****** (Victoria's Secret) The bikini top was not included in the package that was delivered from Victoria Secret. I also purchase 2 pairs of bottoms to go with the top. I planned to stay long-term.I purchased a twist multi-way bikini top from Victoria Secret, item number ********/393282 on order number **********. I'm honestly very sad that VS did not work out. When I finally left the job, it felt like to me and many other agents that they were trying to get people to quit.

All of the managers used the same keywords. Managers were reading off of a script to the employees when we were freaking out. Can you think of any other reason than avoidance? I was told that being sent straight to voicemail was literally BECAUSE of the BBW layoffs by a higher-up.Īround that time, we suddenly lost the ability to do shift swaps. Yuck.Īny employee that tried to call HR that week was sent to voicemail. These layoffs were followed by sad 'We'll miss our BBW family so much' messages from managers. Some people had been with LBrands (the parent company of VS and bath and body works) for 10+ years. The employees kept their pay with the new company but lost their benefits.

They essentially laid off the bath and body work workers with little warning- sold them to a independent contractor company called Sitel. There are many rewards and the company tried to make you feel like family- at first. I worked as a customer support agent remotely.